Intel's email support page doesn't let you send an email to tech support.

You first have to know which product you need support with. If the product is not on the list, then you cannot send tech support an email. If you choose any product on the list, either you are directed to the download centre or you get a "Server Unavailable" response. At no time do you get a form or an email address to send a message to. I understand that Intel is a huge multinational corporation, but to treat customers in this incredibly impersonal way is horrible. I guess that is what you get when a company has a virtual monopoly in the microprocessor market.

The product I need help with is a PCMCIA Dayna Communicard Ethernet adapter. I need the Macintosh drivers for this card in order to use it with an old Macintosh Powerbook 1400c running Mac OS 8.6. Intel used to distribute this card and the software used to reside at the following link: http://downloadfinder.intel.com/scripts ... uctID=440.

As an aside, the domain name dayna.com which was probably owned by Intel at one time, is now a portal for pornography websites. Intel has made a serious error in letting the ownership of this domain out of their grasp and potentially tarnishing their image.

I then went and filled out a form on their website feedback page. I received the following response in an email from their server:

Your email was not delivered to Intel. (LTK419016941941X)

Thank you for contacting Intel.

An email *apparently* sent from your email address to Intel has been identified by our automated email routing system as unsolicited commercial email. If you are attempting to contact Intel, please visit http://www.intel.com/feedback.htm for additional contact options.

Please accept our most sincere apologies if your valid customer support email was accidentally misidentified as unsolicited commercial email. When you recontact Intel, please mention that your original email was captured in one of our filters, along with the approximate date and time you sent your original email, and we will do our best to insure it does not happen again.

Thank you for your patience and understanding.

I did use their feedback forum but it was rejected. Obviously, Intel wants no contact with their customers!!!


Followup:
I received a response from Intel customer support today.
Please read below.

Hello Stuart,

Thank you for contacting Intel(R) Technical Support.

Please note that the product drivers you are asking for are not provided by Intel(R) anymore since is a very old adapter.

Please be aware that almost any old driver is available in Internet to download, searching for “Dayna Ethernet drivers” in Google* has provided several options, between them you will find this:
http://www.intel-drivers.com/Intel-driv ... 30_1.shtml

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel(R) of the content, products, or services.

Please note that website does not have any connection with Intel(R) but you might be able to find the drivers you are looking for; we have receive many complaints regarding our website and we are always trying to improve it.

We are very sorry for all the inconveniences you find during your support inquiry.

Best regards,

George R.
Intel(R) Technical Support
http://support.intel.com

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

*Other names and brands may be claimed as the property of others.

I then responed as follows:

Thank you for your reply.

The link you found does not link to any actual downloadable file. When
the link is selected, a new window pops up with more ads, but no file
downloads. I think that this site is strictly a advertising web site.
Every other site on the internet either does not have the drivers or
has a corrupted file.
How old a product is does not mean that the product is not usable.
Just because Intel does not sell the product any longer, does not mean
you cannot provide the drivers on your site.

I was able to find the drivers on an old Mac OS 8.1 installer disc.
This information was mentioned in a post I found on the internet about
this subject. However, it would have been easier if Intel had
maintained the drivers on your site.

In addition, I find it odd that Intel gave up ownership of the
Dayna.com domain name and now it is page that links to Porn sites. One
would think that Intel would be more responsible than that.

Have a nice day.