A couple of weeks ago I was at my wife's family's cottage. My sister in law brought up her older Braun espresso/capuccino machine for me to use as I suffer caffeine withdrawal on the weekends. After finishing my espresso, I was cleaning the machine to put it away. As I was cleaning it, I was thinking to myself "I am really doing a good job cleaning this machine." I was wrapping the AC cord around the machine when I tipped it on an angle. Before I realized it, the glass caraffe slipped off the machine and crashed to the floor.

After getting over my shock at my stupidity, I cleaned up the mess. The next week, I called Braun to find out if I could buy a replacement caraffe. The customer service person was very polite, took my name and number and said that someone would get back to me in a couple of days.

I did not hold out much hope, so I went to a housewares store and purchased a replacement espresso caraffe for $10. However, the top from the old caraffe did not fit properly and when I used the espresso machine the next weekend, there was a bit more mess to cleanup.

Today, just after lunch, I got a phone call from a Braun representative. She said that they found a replacement caraffe in old stock and that they would ship it to me. I asked them how much it was and she said that it would be shipped at NO CHARGE!!!

Wow, what a company. What good relations. I will definitely keep Braun in mind whenever I need any small appliances.


Followup:
The replacement carrafe arrived about 1 month later.

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